Alerting our clients’ customers when classes have been cancelled at short notice due to unforeseen circumstances.
Email - proved a slow and unreliable method as not everyone has a smart phone or constant internet connection.
Telephone - the large number of man hours required to do this makes it a slow and costly option.
We worked with World Text to develop a direct integration with our course/class management software via the World Text HTTP REST API. Alerts can now be sent out within a few clicks to the affected customers, giving them the best opportunity to receive the messages within an appropriate timescale.
Huge time savings for busy course operators.
In the majority of cases customers now receive their alerts far more quickly than through other services. In some cases immediately.
This has shown to improve customer relations, thereby increasing retention and profitability.
HTTP REST API – Used to send and receive SMS, with direct integration to client software.