Reduce failed deliveries with ETA updates your recipients actually read.
WorldText connects your dispatch, driver and tracking systems to SMS — so customers get dispatch confirmations, arrival alerts and collection notices automatically, and your support line stops ringing.
Triggered by your TMS or dispatch systems — the person who is out with the van does not have to be the person writing the message.
From depot departure to delivered — automatically
SMS · WorldText
Where delivery communication actually goes wrong
Most failed-delivery stories are really failed-communication stories — the parcel was fine, the message just never reached the right person in time.
Failed deliveries are expensive
Every undelivered parcel means a second visit, a return leg, a storage day and an unhappy customer. A single ETA message before the driver arrives prevents most of it.
Recipients cannot plan around unknown arrival times
They step out to a meeting, and by the time they are back the driver has left a card. Visibility, not speed, is what they need.
Support lines are 'where is it?' lines
When despatch and customer teams spend the day answering the same tracking question, the operation pays for it twice — in headcount and in experience.
Disruption happens in real time
Weather, breakdowns, closed roads and missed slots are only problems if the recipient finds out at the door instead of in their pocket.
Messages for every stage of the journey
Each message is triggered by an event your operations already record — departure, scan, route change, delivery attempt.
Dispatch and tracking updates
Tell customers the moment a parcel leaves the depot, with the day and window you have actually committed to.
Workflow Shipment departed → dispatch message → tracking awareness starts
ETA and arrival alerts
Send updated arrival times as the route progresses, so recipients can be ready — and stop watching a silent doorway.
Workflow Route update → ETA recalculated → customer informed automatically
Delivery confirmation
Confirm completion the moment the job is done, with reference details the customer needs for collections or returns.
Workflow Delivery scanned complete → confirmation message → customer knows it is finished
Failed-attempt and collection alerts
Turn an unattended address into a managed outcome — card-left message, alternate options and collection instructions.
Workflow Attempt failed → options sent by SMS → recipient picks neighbour, locker or re-delivery
Disruption and route-change alerts
Tell affected customers instantly when plans change — before they contact you, not after.
Workflow Disruption logged → affected recipients messaged → replies handled
Driver and team messaging
Reach drivers, warehouse teams and subcontractors with dispatch changes — and verify app access with one-time codes.
Workflow Dispatch update → driver message → acknowledgement or auth check
How an update reaches the right person
Your systems make the decisions. WorldText does the reaching.
Your TMS & dispatch systems
Departures, scans, route changes and attempts are already events in your platform.
WorldText API
Each event triggers its message automatically — via HTTP API, group send or your automation tooling.
Mobile networks
Messages reach recipients and drivers on their own numbers, in their own markets.
Recipient acts
They reply with options — and the reply routes back into your TMS or support queue.
Drivers and dispatchers never write messages from the road. The operation just publishes its events; messaging follows.
What a connected delivery operation looks like
Outcomes your operations team can see in the same week, not the same quarter.
Fewer failed deliveries
Recipients know when to be there, and what to do when they are not.
Fewer 'where is it?' calls
When the customer gets the update, they do not need to ask for it.
Better recipient experience
A parcel that behaves predictably is a delivery that feels premium.
Instant response to disruption
Route changes and delays reach everyone affected, in minutes.
Dispatch and support freed up
Automated events replace phone calls to drivers and hold queues.
Every stage documented
Delivery states are recorded per message — the record matches the reality.
Plugs into the systems already running your fleet
WorldText is infrastructure — your transport stack stays exactly where it is.
Trigger from your transport management system, order platform, warehouse or route-planning software, or from the automation tooling your team uses. Recipient replies flow back to you through WorldText, so a customer choosing 'leave with neighbour' becomes data, not a phone call to the depot.
Connects to
Real endpoints, from our developer reference
API: https://sms.world-text.com/v2.0/sms/send Receipts report final states to your callback URL: DELIVRD · EXPIRED · REJECTD · UNDELIV Test without live delivery: &sim
Messaging that follows the operation, not the other way round
If your system knows it, your customers should too — and they should find out automatically.
Event-driven notifications
Departure, scan, route change and delivery triggers flow from your TMS straight into messaging — no manual list building.
Two-way recipient replies
Options like 'leave with neighbour' or 'reschedule' come back as replies and route into your system.
Escalation of failed sends
When a message cannot be delivered, your workflow can try another channel or flag the consignment for a call.
AI-assisted drafting as an option
Use your own AI tooling to draft or localise message copy, and send through the API — your templates stay under your control.
The automation here is assembled from the WorldText API and the tools you already run. WorldText provides delivery — your dispatch logic decides what is worth saying.
Built for networks that cross borders
One operation, many markets — and one messaging account to cover them all.
International recipient messaging
Notify recipients in the markets you serve. Verify destination availability on our coverage page before launch.
One account for customer and driver messaging
Recipient updates, driver alerts and authentication share one API and one reporting view.
Receipts on every message
Delivery states flow back to your callback URL, so your consignment record shows what the customer actually received.
Volume that matches peak days
Standard submission rates are documented, and higher throughput is available on request — plan for Black Friday-level days early.
Messaging your operations can rely on
When a delivery window is promised, the message system is part of the promise.
Security
HTTPS transport and per-account credentials keep your sending safe — including message content that contains addresses and references.
Data protection
Recipient details are processed under our Data Protection Agreement; retention policy, sub-processor list and compliance guide are published.
Delivery visibility
Every message reports its final state — so your operation knows when a customer did not get the update and can call instead.
Responsible messaging
Opt-out handling and anti-spam controls mean recipients who want fewer messages can be respected automatically.
Built for live operations
API-first design, published SLA eligibility and documented throughput keep messaging out of your critical path concerns.
Support that knows delivery
We help with integration, driver workflows and international routing questions — and we stay on the line through launch.
One delivery, every message automated
An illustrative example of a single consignment through a normal day — and everything that sent itself.
Parcel leaves the depot
The customer receives a dispatch SMS with the delivery window — no human wrote it.
Driver route changes
An unexpected road closure changes the plan; the ETA is recalculated and the customer is updated automatically.
Driver approaches the address
The customer receives an arrival notification — they are ready at the door.
Delivery completed
A confirmation message is triggered, with the reference they may need later.
One recipient was not home
The failed attempt produced options — neighbour, locker or re-delivery — and their choice came back by reply.
The people who own the outcome
Different roles feel the cost of poor delivery communication differently — so the pitch differs too.
Operations director
Fewer return legs, fewer wasted slots and a depot that is not chasing update calls — visibility on every consignment at every stage.
Head of customer experience
Recipients who are informed are recipients who are calm — better delivery ratings and fewer complaints by default.
IT / systems manager
A documented API and real delivery receipts — the messaging layer integrates with the TMS you already run.
Transport / fleet manager
Driver updates and staff messaging through the same account as customer notifications, without another app to manage.
Frequently asked questions
The practical questions logistics and delivery teams ask when they first look at automated messaging.
How does WorldText connect to our TMS or dispatch platform?
Through the HTTP API: your transport or order system triggers a message on each event it already records — departure, scan, route change, attempt, completion. If your stack can make an HTTP call or use workflow automation, it can send through WorldText.
Can recipients reply to delivery messages?
Yes, where two-way messaging is configured. Replies such as 'leave with neighbour' or 'reschedule' arrive at WorldText and can be routed to your system or support queue.
Do you support cross-border and international recipients?
WorldText sends to international destinations as well as domestic networks. Availability varies by market, so use the coverage page for the countries you ship to before launch.
Can drivers get messages too?
Yes — driver and team messaging can run through the same account as customer notifications, including one-time codes for app authentication.
How do we know notifications actually reached recipients?
Each message reports a final delivery state (delivered, expired, rejected or undelivered) to a callback URL and the dashboard, so your consignment record matches reality.
Can we test the flow before going live?
Yes — the API supports simulation mode, processing messages without live delivery so you can build and test against your staging environment first.
Our messages contain addresses and customer details. How is that handled?
Message content is processed under our Data Protection Agreement, with published retention, sub-processor and compliance information. Review those documents with your privacy team before launch.
Can we migrate from another provider without downtime?
Yes — switching is typically a credentials-and-endpoint change. Our support team will review your existing integration and help plan the cut-over.
Make every delivery a message, not a guess.
Connect WorldText to your dispatch, transport or order systems and let every departure, ETA change and collection notice send itself. Tell us about your operation — we will show you the messaging workflow that fits it.
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