Updated 19th March 2018
The following SMS Service Level Agreement (“SLA”) applies only to those Customers who have purchased a Service which Nevis Systems has agreed to support with this SLA. Please refer to your Agreement with Nevis Systems or contact your Account Manager if you are unsure whether the SLA applies to your Services.
The SLA is governed by and may be subject to change in accordance with the Terms of Service at https://www.world-text.com/terms-of-service.php (“Terms of Service”).
Please refer to the Terms of Service and Section 4 below for the meanings given to capitalized terms in this SLA and Support Agreement.
Nevis Systems will use reasonable endeavours to meet the following service level:
Availability of 99.9% in each Month.
Nevis Systems shall not be responsible for any failure to comply with any part of the SLA to the extent such failure results from one or more SLA Exceptions.
Tracking of performance against the SLA shall be undertaken by Nevis Systems using its internal measuring tools and processes.
Nevis Systems will use reasonable endeavours to perform planned maintenance between the hours of 21:00 to 07:00AM GMT/BST.
In the case of unplanned maintenance, Nevis Systems will use reasonable efforts to provide 24 hours email notice if practical.
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